Shipping
We offer complimentary standard shipping on all print orders within Australia. Your prints will be carefully packed and shipped at no extra cost.
Regular Australia Post Shipping
We use Australia Post for all print deliveries. Shipping times typically are:
Standard Post: 3–7 business days within Australia
Please note: Shipping times are estimates and may vary due to factors outside our control, such as courier delays, public holidays, or remote delivery locations.
Order Delays
We aim to meet all estimated production and delivery timeframes. However, delays caused by couriers, postal services, or unforeseen stock shortages may occur.
Public Art Squad is not responsible for delays once your order has been dispatched.
Pickup and Studio Visits
For our terrazzo tables and other larger or specialty items, we offer local pickup from our studio located in Rosebery, NSW. We encourage customers to visit our studio to view these products in person before making a purchase to ensure you’re completely happy with your selection.
Pickup Details:
Pickup is available by appointment only.
Please contact us at info@publicartsquad.com to arrange a convenient time.
All pickup items must be inspected at the time of collection. Any damage or issues should be reported immediately.
Visiting the studio is a great opportunity to experience the quality and craftsmanship of our work firsthand. We look forward to welcoming you!
Return & Refund Policy
Public Art Squad Pty. Limited
ABN 95 067 273 554
At Public Art Squad, we take pride in the quality of our artworks. Due to the nature of our products, we do not accept returns for change of mind. However, if your item is defective or arrives damaged, we will review and resolve the issue in accordance with Australian Consumer Law.
No Returns for Change of Mind
All sales are final unless the item is faulty or damaged upon arrival.
Faulty or Damaged Items
If your item arrives with a defect or damage:
You must contact us within 7 days of delivery.
Email info@publicartsquad.com with your order number, a description of the issue, and clear photos of the product and packaging.
We will assess your request and may offer a replacement, repair, or refund in line with the Australian Consumer Law.
If your order arrives with visible damage to the packaging:
Take clear photos of the damage before opening.
Notify the delivery driver and ask them to note the damage on the proof of delivery.
Include those photos when you email us.
We cannot process claims for damage unless photo evidence is provided.
Print Handling Notice
Public Art Squad is not liable for any scratches, creases, or other damage that occurs after the print has been removed from its original packaging.
Custom or Oversized Artworks
Certain pieces, including terrazzo tables, are made to order and are pickup only. These are non-returnable unless found to be faulty or damaged at the time of collection. You must notify us within 24 hours of pickup if any issues arise.
Product Assessments & Disputes
Public Art Squad reserves the right to determine, at its sole discretion, whether a product is faulty or damaged in accordance with this policy.
If a product is returned and found to be in good working order, Public Art Squad may seek reimbursement for any costs incurred, including shipping and inspection.
Return Authorisation Required
Unauthorised returns will not be accepted.
To request a return:
Contact info@publicartsquad.com
Await written return authorisation
Return shipping must use approved carriers and is the customer’s responsibility, unless otherwise required by law
Refunds
If a refund is approved:
It will be issued to the original payment method.
Shipping costs are non-refundable unless required under law or unless the item is confirmed as faulty and no replacement is available.
Contact
For all order concerns, contact us at: info@publicartsquad.com
We’re here to help resolve your issue in line with our policy and your consumer rights.
Terms of Service
1. About the Seller
This website is operated by Public Art Squad Pty. Limited.
Business Address: 8 Princess Ave, Rosebery NSW 2018, Australia
ABN: 95 067 273 554
Email: info@publicartsquad.com
2. Products and Services
We sell physical artworks including fine art prints and handcrafted items such as terrazzo tables. Some products are available for shipping, while others are available for local pickup only. Product availability, descriptions, and pricing are subject to change at any time without notice.
3. Shipping and Fulfilment
Fine art prints are available for shipping within Australia and internationally.
Larger or custom items such as terrazzo tables are available for local pickup only, as indicated on the product page. Fulfilment times vary depending on the item and destination. Public Art Squad is not responsible for delays caused by shipping providers.
4. Pricing and Payment
All prices are in Australian Dollars (AUD) and include GST where applicable.
Payment must be made in full at the time of purchase. Transactions are processed securely via our third-party payment providers. We do not store or have access to your payment information.
5. Intellectual Property
All artwork, product images, text, logos, and designs on this website are the property of Public Art Squad or their respective creators and may not be used, copied, or reproduced without prior written permission.
6. Returns and Refunds
We do not accept returns for change of mind. If your item arrives damaged or faulty, please contact us within 7 days of delivery. All refund and return requests are handled in accordance with our Return & Refund Policy and Australian Consumer Law.
7. Liability
To the maximum extent permitted by law, Public Art Squad disclaims all warranties, guarantees, and liabilities for any loss or damage arising from your use of this website, including but not limited to product purchases, shipping delays, or errors in product descriptions.
8. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes arising from your use of this site or purchase of products will be subject to the jurisdiction of the courts in New South Wales.
9. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page. Continued use of the website after changes are made indicates your acceptance of those changes.
10. Contact
For any questions about these Terms of Service, please contact:
info@publicartsquad.com
Privacy Policy
This Privacy Policy explains how Public Art Squad Pty. Limited ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website, publicartsquad.shop.
1. What Information We Collect
When you interact with our website (such as making a purchase or signing up for updates), we may collect the following personal information:
Name
Email address
Shipping and billing address
Order and payment details
Any information you voluntarily provide via contact forms or email
We do not store your payment information. Payments are processed securely via third-party providers (Stripe).
2. How We Use Your Information
We use your information to:
Fulfil and deliver your orders
Send order-related emails and updates
Respond to customer inquiries
Send marketing emails, if you have opted in
Improve the functionality and performance of our website
3. Marketing Communications
You will only receive marketing emails if you have given us your consent by opting in. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@publicartsquad.com.
4. Sharing Your Information
We do not sell or rent your personal information. We only share your data with service providers as necessary to operate the website and fulfill your order (e.g., shipping carriers, payment gateways, website hosting).
5. Data Storage and Security
Your personal information is stored securely through our website platform (Squarespace) and trusted service providers. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access.
6. International Users
Our website is accessible worldwide. By using the site, you agree that your personal information may be collected and processed in Australia, and may be transferred to and stored in countries outside of your own.
7. Your Rights
Under applicable Australian privacy laws, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated data
Request deletion of your personal data (subject to legal obligations)
To make a request, contact us at info@publicartsquad.com.
8. Guest Checkout and Account Use
We currently only allow guest checkout. You are not required to create an account to make a purchase.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact us at info@publicartsquad.com.